Privacy Policy

Gatsby Living Pty Ltd (“Gatsby Living”, “we”, “us”, “our”, etc) recognises the importance of protecting your privacy. This is our Privacy Policy and it tells you how we collect and manage your Personal Information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your Personal Information. For more information, visit www.oaic.gov.au.

What is your personal information?

“Personal Information” has the same meaning as in the Act. Generally, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address and occupation, and information about your dealings with us.

Information we may collect and retain

We may collect the following types of Personal Information:

  1. Name, residential / mailing addresses, email addresses, telephone number/s, purchase history;
  2. In some instances, we may also ask for a customer’s date of birth, gender, age bracket, income bracket, occupation, interests, products or services you have purchased or have enquired about;
  3. Information you may have provided through our customer service centre, website, our representatives or otherwise;
  4. Gatsby Living collects anonymous information on website activity. We use this data to evaluate our website’s performance and to improve the content we display to our customers. We also may use third party software to collect anonymous data to evaluate the effectiveness of our digital advertising. We may also record IP addresses to analyse our website performance and track users’ online activity.

Gatsby Living may use Google software to present advertising to you on other websites (remarketing) after you have visited our website. Anyone can opt-out of receiving this form of advertising by visiting the Google Ads Preferences Manager.

Use of cookies

Gatsby Living may use ‘cookies’ Cookies and web tracking: Gatsby Living uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.

Google remarketing: Our website uses Google AdWords, Google Analytics, and the Google Display Network together to serve ads to you on other websites after you have visited our website. This practice is known as remarketing and is a tool that Google offers to businesses. If you would like to opt-out of receiving advertising like this from Google you can manage these settings by visiting the Google Ads Preferences Manager.

Collection of Personal information

Gatsby Living may collect personal information through various activities including:

  • access and use of our website;
  • conversations with staff members;
  • a quote or application for purchase;
  • an application for finance;
  • online registrations or entering your details on our website;
  • participation in Gatsby Living surveys / research / promotions from;
  • subscribing to our mailing list;
  • our social media pages;
  • application for a franchise;
  • submission of a job application or résumé.

We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.

Why we may collect, hold, use and disclose your Personal information

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this
Privacy Policy.

We retain Personal Information for as long as is necessary for the purpose for which it was collected or in some circumstances for longer periods where extended retention is required by law or regulation, and as necessary in order to defend our legal rights.

Gatsby Living uses, collects and holds your information to provide our products and services to you, to better understand your needs and provide you with better services, including for:

Customer service, including to:

  • complete transactions in store or online;
  • deliver products and services;
  • provide our membership program; and
  • deal with queries, comments or customer service issues promptly whether by email, social media, telephone or mail. (We may also keep information on your communications with our customer service representatives).

Marketing, including to:

  • keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. (You are able to “opt-out” from this activity at any time);
  • evaluate the effectiveness of our online advertising; and
  • evaluate our website’s performance and to improve the content we display to you.

Business operations, including to:

  • analyse our business, including for planning, marketing, research, recruiting and training purposes;
  • enhance your customer experience in store and online and help us complete your transactions faster;
  • administer our business, analyse trends, administer our website, track users’ movements, and gather broad demographic information; and
  • ensure the health and safety of our premises, staff and customers, which may involve us collecting your health related information.

Gatsby Living also uses, collects and holds your information:

  • when preventing fraud and other criminal activities;
  • when recruiting staff and contractors; and
  • for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

Disclosure of personal information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you would reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

With your consent, we may provide your Personal Information to organisations that we partner with from
whom we think you would like to receive further information. We may also provide you with direct marketing communications from organisations that we partner with from whom we think you would like to receive
further information.

At Gatsby Living we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from our marketing, you can do so via the unsubscribe link in each marketing communication.

Access to your Personal information

You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may ask you to pay our reasonable costs to give you access to your Personal Information.

There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating you disagree with it.

Third-party Websites  

Links to third party websites on www.gatsbyliving.com.au are provided solely as a convenience to you. If you use these links, you will leave Gatsby Living site. Gatsby Living is not responsible for any of these sites, their content or their usage of your Personal Information.

Security

Gatsby Living is committed to ensuring the security of your Personal Information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Breach of Privacy

If you believe that your privacy has been breached, please contact us and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breach may involve: making an assessment; taking immediate steps to contain the breach; designating a person/team to coordinate a response; consider what Personal Information is involved; determine whether the context of the information is important; establish the cause and extent of the breach; identify what is the risk of harm (if any); conduct a risk analysis on a case-by-case basis, and consider whether notification is required.

Gatsby Living Franchisees  

If you purchase a Gatsby Living product from a franchisee (the company identified by company name and ABN on the front of the customer invoice), then the provisions of this Privacy Policy also apply to you and the franchisee (as though the franchisee is “Gatsby Living”), with the following amendments:

  • Provisions relating to the web are not applicable to your relationship with a franchisee.
  • A franchisee may disclose your Personal Information to Gatsby Living for the purposes of its operation of the Gatsby Living franchise network.

Gatsby Living is not responsible for any failure by a franchisee to comply with this Privacy Policy or applicable law when handling your Personal Information.

Alterations to this Statement

Gatsby Living may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website. This policy was last updated on 21st of September 2020.

Express consent to collection, storage, use and disclosure

By agreeing to accept the terms of this Privacy Policy, or by providing your Personal Information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your Personal Information for each of the purposes and to all of the parties outlined in this Privacy Policy.